| I did not receive my newsletter; don’t you have my e-mail address? |
|
Usually the problem is that the e-mail address is company and the homeowner has not made the newsletter acceptable to that address or, they have not enabled their spam blocker to allow the newsletter. Homeowners whose E- mailed newsletters are returned as undeliverable will be sent a copy via regular mail. |
| I am here for the season and left my coupon book at home. Can I pay my assessment at the HOA office? |
|
Yes. Homeowners can drop of their Homeowner Association assessments at the HOA office at any time. Please remember that Palm Valley Country Club proprietary dues and all fees for golf, tennis,dining, spa etc., must be paid at the Club House. |
| I have mislaid my coupon book. How do I get a replacement? |
|
Please click Desert Resort Management or call 760-346-1161. |
| I am on auto debit and have changed my bank account What do I need to do? |
|
All auto debit details are handled by Desert Resort Management please contact them at 760-346-116 or www.drminternet.com. Please note that you will need to fill out another form with the new bank information. Please go to Our Association>HOA Library>Forms to download the form. |
| Who do I contact to find out what my account balance is, or to discuss the auto debit program? |
|
Please contact Desert Resort Management at 760-346-1161 or www.drminternet.com |
| Why did I receive a cable turn off notice? |
|
On the first business day of the month any homeowner whose assessment is 30 days past due will be mailed a cable turn off notice. If the account is not made current by the 15th of the current month the cable will be turned off and the account will to pre-lien procedure. NOTE; If the 15th falls on a weekend payments will be accepted on Monday without a late fee. Late fees will be applied on Tuesday. |
| Why did I get a citation regarding my trash bin(s)? |
|
The most frequent trash citation is the result of the trash bins being set out before 6:00 PM Sunday or not being removed by Monday evening. Homeowners/renters/guests leaving early on Sunday can take their trash to the Wisteria Drive dumpster. Please go to Our Association>HOA Rules & Policies>Waste for more details. |
| I have heard references to work orders and walk-thru work orders. Is there a difference? |
|
Yes a regular work order is generated when we receive a service request from a homeowners for what is considered “normal maintenance”. i.e. broken sprinkler, dead shrub, broken tree branch, etc. Requests for additional plant material re-grading, sod, header board replacement etc. will be referred to the Landscape committee for review and walk-thru. Whatever work is approved by the committee will bring about a walk-thru |
| I requested the walk-thru committee to look at my landscape & I haven’t heard from anyone. Is anything being done? |
|
Walk-thru's are generally done on Thursdays. Any approved work will cause a work order to be generated the following week. The normal processing time for completing walk-thru work is two weeks. Please contact Donna Graham at the HOA office to learn what is scheduled to be done and when. If your request has been denied you will receive a post card or letter from the HOA office. |
| I would like to have a tree removed. What steps do I take? |
|
Go to Our Association>HOA Library>Forms and download a copy of the Tree Removal Request Form2. You can also pick up the form at the HOA office. Complete and sign the form and if necessary have your neighbor also sign it. You can then submit the form by going to Our Association>HOA Library>submit a form or, you may drop it off at the HOA Office. The request then goes to the Landscape walk-thru committee for approval. Once approved, a work order is generated and the tree removal is scheduled. Work orders are handled in date order. However, exact dates are subject to equipment availability. We endeavor to complete the entire process within 30 days. |
| What areas are planted in the summer? |
|
The areas planted are part of: The walkway, mailbox and golf course planter |
| What areas of each unit are planted with Winter Color? |
|
The areas planted are part of: The mailbox, The walkway, court yard and golf course planters. |
| When will winter color planting begin and what type of flowers will be planted? |
|
Planting begins in Mid-October. For a detailed description of the winter color please see pages 4 & 5 of the September 2007 Newsletter. Go to Our Association>HOA Library>Newsletters. |
| Question.“I have a citrus tree on the common property near my home. How can I stop people from taking my fruit?” |
|
Citrus trees planted in the common areas are the common property of all homeowners and are to be shared. If you have a citrus tree inside your courtyard that tree and it’s fruit belong to you”. Please see Page 38 of Rules & Regulations. |
| I plan on replacing my garage door do I need Architectural approval? |
|
Yes approval is required. Color and paint specifications will be provided with the garage door application. Within 10 working days after the installation is complete new garage doors must be professionally spray painted to match the community color scheme by the homeowner. Names of painting contractors can be obtained from the HOA office. |
| Do I need An Architectural Application to install a new air conditioning unit? |
|
Yes! An Architectural Application and approval is required before installing a new air conditioning unit, even if it is to be installed in the same location as the original unit. Please download an application form from; Our Association>HOA Library>Forms and submit same for approval |
| What is the purpose of a $500.00 deposit when submitting an application for Architectural Committee review? |
|
Not all applications require a $500 deposit. Improvements/changes to the actual structure such as Room/Golf Cart additions, Skylights, Solar Tubes, Awnings, Vertical Screens, Golf ball Deflector Screens, Replacement Air Conditioners etc., do require the deposit. The deposit is applied for repairs for roof damage or building damage. On fairway and courtyard modifications,such as extensions, walls, pony walls,built-in barbecues etc., the deposit is used to cover any and all landscaping costs such as shrub removal, irrigation relocation, replacement plantings and irrigation,grading and header boards. |
| Do I need an architectural application and approval if I wish to purchase new patio furniture?” |
|
Yes, all fairway patio furniture, miscellaneous patio items ceiling fans etc. must receive prior approval. Please click the DOCUMENTS page for Palm Valley “Rules & Regulations & refer to page 21. Go to Our Association>HOA Library>Forms and download an application. |
| Where do I obtain a vehicle decal? |
|
Weekdays between 9:00 AM and 4:00 PM and Saturdays between 9:00 AM and 12:00 PM bring your vehicle to the HOA office and Security will be summoned to apply your decal. If you should trade or sell your vehicle, please remember to remove the decal. This helps maintain our security at Palm Valley. |
